BSWA enables electronic access to results
This year marks the 30th anniversary of Western Australia’s only accredited breast cancer screening service, BreastScreen WA. The use of technology to provide the best available service to the women of WA continues with the launching of the new Client Results Portal.
The Hon. Alanna Clohesy, Parliamentary Secretary to the Minister for Health, Roger Cook MLA, launched the Client Results Portal and celebration of BreastScreen WA’s 30th anniversary on Friday 23 August (Daffodil Day) at BreastScreen WA Perth City Clinic.
Minister Cook said “This year the Sustainable Health Review was released and many aspects of good health care going forward were identified. These include patient centred care, digital healthcare and innovations that promote sustainability. This new initiative from BreastScreen WA meets all of these criteria and leads the way in electronic engagement with clients.”
The portal provides clients with the opportunity to receive results letters electronically. It is an opt in system, so only women who indicate they wish to receive their results online are included. The portal provides secure delivery of the result letter. Women receive an SMS with an embedded link to their result letter within the Client Results Portal. They simply click on the link and a PDF version of the results letter is downloaded to their Smartphone, which they can then save, print or forward. This is efficient, secure and will allow women to see their results quicker than waiting for the post to be delivered.
BreastScreen WA currently provides a number of online services to WA women including:
- online appointment booking
- SMS and email appointment confirmation
- SMS appointment reminders
- SMS rescreen reminders
- Secure electronic transfer of patient results to GPs.
The Client Results Portal is the latest component of this suite of online services to improve the client experience and client satisfaction. BreastScreen WA views client satisfaction as an important component in driving participation in breast screening and improving rescreening rates.